Mindi Narayana
About Mindi Narayana
Mindi Narayana is a Senior Customer Service Executive at HSBC, where she has worked since 2016. She has a background in customer service and education, holding a bachelor's degree and a master's degree in business administration.
Work at HSBC
Mindi Narayana has been employed at HSBC as a Senior Customer Service Executive since 2016. In this role, she is responsible for managing customer inquiries and providing support to enhance customer satisfaction. Her experience in customer service contributes to her effectiveness in addressing client needs and resolving issues efficiently.
Current Role at Uber
Since 2020, Mindi Narayana has worked at Uber as a Senior Learning Specialist II. In this position, she focuses on developing training programs and learning initiatives to improve employee performance and service delivery. Her role involves collaborating with various teams to ensure that training materials meet organizational standards and support employee growth.
Previous Experience at IBM
Before joining HSBC, Mindi Narayana worked at IBM as a customer service representative from 2012 to 2016. During her tenure, she gained valuable experience in handling customer interactions and resolving service-related issues. This role helped her build a strong foundation in customer service practices.
Education and Expertise
Mindi Narayana earned her Bachelor’s degree from A.U.M.S.N.P.G. Centre, KKD, completing her studies from 2009 to 2012. She furthered her education by obtaining a Master of Business Administration from Srinivasa Institute of Management Studies between 2012 and 2014. Her academic background provides her with a solid understanding of business principles and customer service strategies.