Mohamed El Assal
About Mohamed El Assal
Mohamed El Assal is a Second Line Support Engineer with extensive experience in IT support roles. He has worked at Bank ABC, HSBC, and Interact Technology Solutions in Egypt since 2019.
Work at HSBC
Mohamed El Assal has been employed at HSBC as a Second Line Support Engineer since 2019. In this role, he is responsible for providing technical support and troubleshooting services to ensure the smooth operation of IT systems. His position requires a deep understanding of IT infrastructure and the ability to resolve complex issues efficiently. He has accumulated five years of experience in this role, contributing to the overall performance of the IT department at HSBC in Giza Governorate.
Current Role at Bank ABC
Since 2022, Mohamed El Assal has been working as an IT Support Specialist at Bank ABC in New Cairo, Cairo, Egypt. In this position, he provides essential support to bank employees and systems, ensuring that all IT-related issues are addressed promptly. His role involves maintaining the integrity of IT systems and assisting users with technical difficulties, which is critical in the banking sector where reliable technology is essential.
Experience at Interact Technology Solutions
Mohamed El Assal has been serving as an IT Specialist at Interact Technology Solutions since 2019. His responsibilities include managing IT support functions and ensuring that technology services meet the needs of the organization. This role complements his other positions, allowing him to broaden his expertise in IT support and service management over the past five years in Hilwan, Cairo Governorate.
Education and Expertise
Mohamed El Assal earned a Bachelor's degree in Information Technology from Ahram Canadian University, where he studied from 2010 to 2014. His educational background provides a solid foundation in IT principles and practices, equipping him with the necessary skills to excel in his various roles in IT support. His academic training supports his practical experience in troubleshooting and managing IT systems.