Mohamed Hamdy
About Mohamed Hamdy
Mohamed Hamdy is a Relationship Manager at HSBC in London, England, where he has worked since 2021. He has extensive experience in various roles within HSBC and previously worked at the Financial Ombudsman Service.
Work at HSBC
Mohamed Hamdy has held multiple positions at HSBC since 2004. He currently serves as a Relationship Manager in London, a role he has occupied since 2021. Prior to this, he worked as a Client Service Executive from 2015 to 2018, and as a Client Service Associate from 2018 to 2020. His earlier roles at HSBC include Customer Services Officer in 2013, Commercial Support Officer from 2008 to 2009, and Customer Service Representative in 2004. He also worked as an Asset Products Coordinator for a brief period in Cairo. His extensive experience at HSBC spans various customer service and relationship management functions.
Education and Expertise
Mohamed Hamdy studied at Durham University Business School, where he earned a Master of Arts (M.A.) in Business Administration and Management from 2004 to 2006. His educational background provides a foundation for his roles in relationship management and customer service within the banking sector. His expertise encompasses client relations, service coordination, and support functions, developed through years of experience in various capacities at HSBC and other organizations.
Background
Mohamed Hamdy began his career in the banking sector in 2004 with HSBC in Cairo, Egypt. He later moved to London, where he continued to work with HSBC in various customer service roles. His career trajectory includes working as an Adjudicator at the Financial Ombudsman Service from 2009 to 2010. This diverse experience has contributed to his understanding of customer needs and the operational aspects of banking.
Professional Experience
Throughout his career, Mohamed Hamdy has accumulated significant experience in customer service and relationship management. His roles have included Customer Services Representative, Asset Products Coordinator, and Relationship Support Associate. His tenure at HSBC has seen him transition through various positions, allowing him to develop a comprehensive skill set in client relations and service delivery. His experience at the Financial Ombudsman Service further enhanced his understanding of dispute resolution and customer advocacy.