Mohamed Hassan Mohideen

Mohamed Hassan Mohideen

Senior Banking Associate @ HSBC

About Mohamed Hassan Mohideen

Mohamed Hassan Mohideen is a Senior Banking Associate at HSBC in Sri Lanka, with over 17 years of experience in the banking sector. He has held various positions at notable banks and has received multiple performance awards for his contributions to customer service and operations.

Current Role at HSBC

Mohamed Hassan Mohideen currently serves as a Senior Banking Associate at HSBC in Sri Lanka. He has held this position since 2007, accumulating 17 years of experience in the banking sector. In this role, he is responsible for overseeing service quality aspects of complaint resolution, focusing on turnaround time and customer satisfaction. He also prepares monthly complaint analysis that includes trends and key performance indicators for senior management. Additionally, he conducts regular training sessions on complaint handling for the branch network.

Previous Experience at HSBC

Mohideen has a substantial history with HSBC, having worked in various capacities. He served as a Private Banking Associate from 2007 to 2009 for two years and later as a Senior Banking Officer for eight months in 2013. His tenure at HSBC has contributed to his extensive knowledge in banking operations and customer service.

Experience at Nations Trust Bank PLC

Before joining HSBC, Mohideen worked at Nations Trust Bank PLC as a Recoveries Assistant from 2006 to 2007 for one year. This role provided him with foundational experience in banking and recovery processes, enhancing his skills in financial management.

Education and Professional Qualifications

Mohideen has pursued various educational qualifications throughout his career. He studied at the Institute of Chartered Accountants of Sri Lanka (ICASL) and achieved an Intermediate level in 2006. He also completed a Certificate level in Computer Hardware & Software Engineering at TCTI Institute. Additionally, he studied Accountancy at ACCA from 2007 to 2010 and earned a BSc. (Hons) in Applied Accounting from Oxford Brookes University from 2011 to 2015.

Achievements and Recognitions

Throughout his career, Mohideen has received several accolades for his performance. He achieved 'Outstanding' performance ratings in both 2010 and 2011. In 2010, he won a bank award for Best Performer in Customer Service & Operations. He also received a certificate of achievement for CSR projects and earned Silver and Bronze Star appreciations for his contributions.

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