Monisha Menon
About Monisha Menon
Monisha Menon is a Department Manager at HSBC Retail Banking and Wealth Management in Hyderabad, India, with 13 years of experience in the BPO, ITES, and BFSI sectors, specializing in contact center operations and security and fraud risk management.
Work at HSBC
Monisha Menon has been employed at HSBC Retail Banking and Wealth Management since 2008. She currently holds the position of Department Manager, a role she has occupied since 2015. In this capacity, she oversees operations in the Hyderabad Area, India. Prior to her current role, she served as Assistant Manager Operations for seven years, where she focused on managing various operational aspects within the organization.
Education and Expertise
Monisha Menon earned her Bachelor of Arts degree in Philosophy from Calcutta University, Kolkata, completing her studies from 2002 to 2005. Her educational background complements her professional experience in the BPO, ITES, and BFSI sectors. She possesses specialized knowledge in Security and Fraud Risk management, which is integral to her role in operations management.
Background
Based in Hyderabad, India, Monisha Menon has built a career spanning over 13 years in the BPO, ITES, and BFSI sectors. Her experience includes significant roles in managing Contact Centre operations, where she has developed a strong foundation in operational management and risk assessment.
Achievements
Throughout her career at HSBC, Monisha Menon has progressed from an Assistant Manager Operations to a Department Manager. This advancement reflects her commitment to operational excellence and her ability to manage complex processes within the banking sector. Her focus on Security and Fraud Risk management has contributed to enhancing operational integrity.