Mostafa Hamdy
About Mostafa Hamdy
Mostafa Hamdy is a Client Service Management professional at HSBC, specializing in Global Banking since 2020 in Egypt. He has extensive experience at HSBC, having held various roles in customer service and operations since 2010, and holds a Master's degree in Law from Beni-Suef University.
Work at HSBC
Mostafa Hamdy has been working at HSBC in the role of Client Service Management - Global Banking since 2020. His responsibilities include collaborating with team members across the MENA region to prioritize cases for KYC/LCC analysis. He maintains discipline in partnership with local business units to ensure smooth client service operations. Prior to his current role, he held various positions at HSBC, including Branch Operation Support for 10 months in 2013, Retail Direct Banking and Wealth Management Call Center Representative for three years from 2010 to 2013, and Customer Service Representative for one month in 2016. He also served as a Teller Officer from 2014 to 2020.
Education and Expertise
Mostafa Hamdy studied law at Beni-Suef University, where he completed his undergraduate degree from 2005 to 2009. He furthered his education by obtaining a Master's degree in Law from the same university during the 2010-2011 academic year. His educational background supports his expertise in client service management and banking operations. Additionally, he received training in Banking Operations at the Egyptian Banking Institute in 2010.
Background
Mostafa Hamdy has extensive experience in the banking sector, particularly with HSBC in Egypt. His career in banking began in 2010 and has spanned over a decade, during which he has taken on various roles that have contributed to his knowledge and skills in client service management. He has worked in different capacities, including customer service and operational support, which have equipped him with a comprehensive understanding of banking processes.
Achievements
In his current role at HSBC, Mostafa Hamdy acts as a subject matter expert for all onboarding and offboarding processes for Global Banking and Markets clients. He facilitates communication with internal and external stakeholders to manage expectations and ensure that approval processes are followed. He engages with Relationship Managers to understand the long-term requirements of strategic clients during the business case and client selection process. Additionally, he establishes ownership for key project streams and reports progress to the head of Client Management.