Mumta Gounder
About Mumta Gounder
Mumta Gounder is a Manager in Relationship Support & Learning at HSBC, where she has worked since 2019. With extensive experience in coaching and leadership within the banking sector, she focuses on enhancing customer experience and developing training programs.
Current Role at HSBC
Mumta Gounder serves as the Manager of Relationship Support & Learning at HSBC in Auckland, New Zealand. She has held this position since 2019, contributing to the development of training plans and facilitating workshops aimed at enhancing people capability. Her role emphasizes a customer-centric approach, focusing on improving customer experience through various change initiatives.
Previous Experience at HSBC
Prior to her current position, Mumta Gounder worked at HSBC in several roles. She was a Senior Manager in Business Performance & Projects during a secondment from 2018 to 2019 for seven months. Additionally, she served as an Area Manager from 2015 to 2016 for one year. Her experience at HSBC has equipped her with extensive knowledge in leadership and coaching within the banking sector.
Experience at ANZ
Mumta Gounder has also worked at ANZ, where she held multiple positions. She was a Branch Manager from 2011 to 2013 for two years in Newmarket. Following that, she served as a Sales Development Manager from 2013 to 2014 for one year in Auckland. These roles contributed to her expertise in banking operations and customer service.
Education and Expertise
Mumta Gounder studied at Auckland University of Technology from 2000 to 2002, where she gained foundational knowledge relevant to her career in banking and finance. Her educational background complements her extensive experience in coaching, leadership, and developing training programs tailored to enhance team capabilities.
Community Involvement
Mumta Gounder is actively involved in leading educational seminars aimed at promoting brand awareness and enhancing business knowledge within the community. Her commitment to fostering a customer-centric approach in team development reflects her passion for improving customer experiences and supporting community engagement.