Nicola Boyce
About Nicola Boyce
Nicola Boyce is a Customer Experience Manager at HSBC, with a career spanning over a decade in various roles within the company. She has held positions including Continuous Improvement Manager and Optimisation Manager, contributing to her expertise in customer service and operational efficiency.
Current Role at HSBC
Nicola Boyce serves as the Customer Experience Manager at HSBC, a position she has held since 2021. Based in Birmingham, England, she focuses on enhancing customer interactions and overall satisfaction. Her role involves analyzing customer feedback and implementing strategies to improve service delivery.
Previous Experience at HSBC
Before her current role, Nicola Boyce held several positions at HSBC. She worked as an Optimisation Manager from 2020 to 2021, where she focused on improving operational efficiency. Prior to that, she was a Continuous Improvement Manager at HSBC Life (UK) Ltd from 2018 to 2020, based in Leeds. Her earlier roles include Senior Personal Banker from 2014 to 2018 and Team Manager at HSBC Life (UK) Ltd from 2013 to 2014.
Coaching and Development Experience
Nicola Boyce has experience in coaching, having worked as a Coach at HSBC from 2010 to 2013. In this role, she was responsible for training and developing staff, ensuring they met performance standards and customer service expectations. This experience contributed to her understanding of team dynamics and customer relations.
Education Background
Nicola Boyce studied at Ossett Academy. The education she received there laid the foundation for her career in banking and customer service, equipping her with essential skills for her various roles at HSBC.