Nicola Gardner
About Nicola Gardner
Nicola Gardner serves as the Head of Digital CIIOM & Europe at HSBC, a position she has held since 2021. She has extensive experience in digital roles within HSBC, including various leadership positions from 2010 to 2021.
Current Role at HSBC
Nicola Gardner serves as the Head of Digital CIIOM & Europe at HSBC, a position she has held since 2021. She operates from Jersey and oversees digital initiatives across the Channel Islands, Isle of Man, and Europe. Her role involves strategic leadership in digital transformation and enhancing customer experiences through digital channels.
Previous Positions at HSBC
Prior to her current role, Nicola Gardner held several key positions at HSBC. She was the Regional Head of Digital for Continental Europe from 2018 to 2021, where she focused on digital strategy and implementation. Earlier, she served as Head of Online Banking from 2013 to 2018, managing online banking services. Additionally, she worked as Head of Digital Programmes for one year in 2010 and as Digital Channel Performance Manager for 10 months in 2012.
Digital Implementation Management Experience
Nicola Gardner has extensive experience in digital implementation management at HSBC. She worked as Head of Digital Implementation Management from 2011 to 2013, where she was responsible for overseeing the execution of digital projects. This role contributed to her understanding of digital channel performance and customer engagement.
Career Timeline at HSBC
Nicola Gardner's career at HSBC spans over a decade, with various roles that highlight her expertise in digital banking. She began as Head of Digital Programmes in 2010, followed by positions including Digital Channel Performance Manager, Head of Online Banking, and Regional Head of Digital for Continental Europe. Her current role as Head of Digital CIIOM & Europe marks a continuation of her commitment to digital innovation within the bank.