Nishu Kapoor
About Nishu Kapoor
Nishu Kapoor serves as the Senior Vice President at HSBC, where he has over 18 years of experience in the banking industry, focusing on customer relationship management and corporate banking. He has held various leadership roles within HSBC, demonstrating a strong commitment to customer service and team management.
Work at HSBC
Nishu Kapoor has held multiple positions at HSBC, demonstrating a progressive career trajectory within the organization. He started as a Teller from 2004 to 2006 in New Delhi and advanced to Assistant Manager - Customer Services from 2006 to 2009. He then served as Associate Vice President - Deputy Branch Manager from 2009 to 2013 in New Delhi, followed by Vice President roles in Global Liquidity and Cash Management from 2016 to 2019 and Corporate Banking from 2019 to 2022, both in Gurugram. Currently, he holds the position of Senior Vice President since 2022, also in Gurugram. Throughout his tenure, he has focused on customer-centric operations and relationship management.
Education and Expertise
Nishu Kapoor completed his Bachelor of Commerce (B.Com.) Hons at Hansraj College from 2001 to 2004. He furthered his education at the Indian Institute of Management, Calcutta, where he completed an Executive Programme in Business Administration. His educational background complements his extensive experience in the banking sector, where he has over 18 years of expertise in customer relationship management and corporate banking. He specializes in developing strategies to enhance client relations and has a proven ability to manage customer-centric operations.
Background
Nishu Kapoor began his career in the banking industry at HSBC, where he has accumulated significant experience over nearly two decades. His early roles included customer service positions, which laid the foundation for his later leadership roles. He has worked primarily in New Delhi and Gurugram, Haryana, India, and has consistently advanced through various managerial positions, reflecting his commitment to customer service and operational excellence.
Achievements
Throughout his career at HSBC, Nishu Kapoor has demonstrated a strong commitment to customer service and relationship management. He has led teams of Account Managers and Customer Service Managers, focusing on building win-win relationships with customers. His expertise includes ensuring high-quality and timely responses to customer requests, which has contributed to the overall success of the customer service operations within the bank.