Noha Hussein Abdel Aziz
About Noha Hussein Abdel Aziz
Noha Hussein Abdel Aziz serves as the Manager of Learning and Development for HSBC in Egypt and the MENA region, a position she has held since 2005. With over 19 years of experience at HSBC, she has played a crucial role in training program development and enhancing customer experience within the bank.
Work at HSBC
Noha Hussein Abdel Aziz has been with HSBC since 2005, currently serving as the Manager of Learning and Development for Egypt and the MENA region. In this role, she has been instrumental in developing training programs for front-line staff, particularly during the bank's transition from the Egyptian British Bank to HSBC Egypt. Her responsibilities include identifying and developing training needs for the entire back office network at HSBC Egypt. She also deputizes for the Head of Learning and Development, demonstrating her leadership capabilities.
Education and Expertise
Noha holds a Bachelor's Degree in Accounting from the Faculty of Commerce at Ain Shams University, which she completed between 1986 and 1990. She has over 10 years of expertise in Customer Experience, which has been a significant focus throughout her career. This educational background and professional experience have equipped her with the skills necessary to excel in her current role at HSBC.
Background
Prior to her current position, Noha worked as a Learning & Development Senior Staff Officer at HSBC from 2001 to 2005. This four-year tenure laid the groundwork for her current responsibilities in training and development. Her extensive experience in the banking sector, combined with her academic qualifications, has shaped her approach to learning and development within the organization.
Achievements
Noha has played a key role in the implementation of the 'Coaching for Success' training program, which is a mandatory course for all Branch Managers and Area Heads at HSBC Egypt. She collaborates with the Egyptian Banking Institute to enhance the skills of staff members at HSBC. Additionally, she engages in regional assignments to support training delivery in MENA regions, specifically in Jordan and Oman, further expanding her impact within the organization.