Norhane Salama
About Norhane Salama
Norhane Salama is a Customer Service Executive at HSBC in Egypt, where she has worked since 2018. She has a strong background in the financial services industry and holds degrees in Business Administration from Université française d'Egypte and Université de Nantes.
Work at HSBC
Norhane Salama has been employed at HSBC since 2018, serving as a Customer Service Executive. In this role, she has accumulated six years of experience in the financial services sector in Egypt. Her responsibilities likely include addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction, which is essential in the banking industry.
Previous Experience in Customer Service
Before joining HSBC, Norhane Salama worked as a Customer Service Representative at TLScontact from 2013 to 2018 for five years. This position provided her with valuable experience in customer interaction and service delivery. Earlier in her career, she also held a Human Resources Trainee position at Al Mansour Holding Co. for Financial Investments in 2012 and completed a traineeship at NSGB in 2011.
Education and Expertise
Norhane Salama studied Business Administration and Management at Université française d'Egypte, where she earned a Bachelor of Business Administration (B.B.A.) from 2009 to 2012. She furthered her education at Université de Nantes, completing a Master 1 in Business Administration and Management in 2013. Her academic background supports her expertise in customer satisfaction and the financial services industry.
Skills in Microsoft PowerPoint
Norhane Salama possesses advanced skills in Microsoft PowerPoint, which are essential for creating effective presentations and reports. This skill enhances her ability to communicate information clearly and professionally, contributing to her effectiveness in customer service and business administration.