Oscar Hernández Zúñiga
About Oscar Hernández Zúñiga
Oscar Hernández Zúñiga is a Manager of Intelligence and Strategy at HSBC, with over a decade of experience in the banking sector, particularly in financial crime risk and telephone collections. He has held various roles at HSBC since 2010, including positions in contact management and internal process auditing.
Current Role at HSBC
Oscar Hernández Zúñiga serves as the Manager of Intelligence and Strategy at HSBC, a position he has held since 2021 in Ciudad de México. In this role, he focuses on developing strategic initiatives and enhancing operational efficiency within the organization. His responsibilities include analyzing data to inform decision-making processes and implementing strategies that align with the bank's objectives.
Previous Experience at HSBC
Prior to his current role, Oscar Hernández Zúñiga held several positions at HSBC. He worked as Gerente Contact Management from 2019 to 2021, where he managed customer interactions and engagement strategies. From 2015 to 2019, he served as Gerente Financial Crime Risk, overseeing operations related to financial crime prevention. His earlier roles included Supervisor de Cobranza from 2010 to 2012 and Revisor from 2012 to 2015, contributing to his extensive experience in the banking sector.
Expertise in Banking Sector
With over a decade of experience in the banking sector, Oscar Hernández Zúñiga specializes in telephone collections and financial crime risk management. His expertise encompasses supervision of telephone collections processes and contact management, which are critical for maintaining compliance and enhancing customer relations. He has also held roles as an internal process auditor and operations manager, further solidifying his knowledge in financial operations.
Educational Background
Oscar Hernández Zúñiga studied at Instituto Politécnico Nacional, where he earned a Licenciatura en Economía from 2005 to 2010. This educational foundation provided him with the analytical skills and economic knowledge necessary for his roles in the banking industry, particularly in strategy and risk management.