Otto Ou
About Otto Ou
Otto Ou is a Senior Propositions Manager at HSBC, specializing in the Jade and Premier Portfolio. He has a background in banking and customer service, with degrees from The Hong Kong Polytechnic University and HKUST Business School.
Current Role at HSBC
Otto Ou serves as the Senior Propositions Manager for the Jade & Premier Portfolio at HSBC. He has held this position since 2022, focusing on enhancing the offerings for affluent customers. His role involves introducing new lifestyle and wealth offerings to improve customer engagement and satisfaction. He has a strong emphasis on growing the customer base and improving customer metrics through a customer-centric approach.
Previous Experience at HSBC
Otto Ou has extensive experience at HSBC, having worked in various roles since 2019. He was a Propositions Manager for the Greater Bay Area (GBA) from 2019 to 2020 and then transitioned to a Propositions Manager for the Jade portfolio from 2020 to 2022. In these roles, he managed propositions aimed at affluent customers, contributing to the bank's strategic initiatives in the region.
Internship Experience
Otto Ou gained early experience in the banking sector through internships. He worked as a Summer Intern at China Guangfa Bank in 2014 for two months and later at Standard Chartered Bank in 2015 for another two months. These internships provided him with foundational knowledge in banking operations and customer service.
Education and Qualifications
Otto Ou holds a Master of Business Administration (MBA) from HKUST Business School, which he is pursuing from 2023 to 2025. He previously earned a Master of Science in China Business from The Hong Kong Polytechnic University, completing his studies from 2016 to 2017. Additionally, he holds an Honors Bachelor of Arts from the University of Toronto, where he studied Double Majors in Economics and Criminology & Socio-legal Studies, along with a Minor in Sociology from 2012 to 2016.
Customer Service Experience
In addition to his banking experience, Otto Ou worked as a Customer Service Representative at Swissport in Toronto, Ontario, Canada, for four months in 2016. This role helped him develop strong customer service skills, which he applies in his current position at HSBC.