Pam Malhi
About Pam Malhi
Pam Malhi is a Quality Control Officer at HSBC, where she has worked since 2017. She has extensive experience in the banking sector, having held various roles at HSBC and HFC Bank Ltd over a career spanning more than two decades.
Work at HSBC
Pam Malhi has held multiple positions at HSBC, contributing to various aspects of the organization. She began her tenure as a FOS Case Handler from 2013 to 2015, where she worked for two years in Birmingham, England. Following this role, she transitioned to Calculations/Commissions Analysis from 2015 to 2017, again in Birmingham. Since 2017, she has served as a Quality Control Officer, a position she has maintained for seven years. Her ongoing role involves ensuring quality standards are met within the organization.
Experience at HFC Bank Ltd
Pam Malhi's career at HFC Bank Ltd spanned several years and various roles. She worked as a Senior Collections Recovery Advocate from 1995 to 2011 for a total of 16 years in Birmingham. Following this, she took on the role of Complaints Analyst Trainer, where she trained staff in both the UK and India from 2011 to 2013 for two years. This experience contributed to her expertise in customer service and complaint resolution.
Professional Background
Pam Malhi has a diverse professional background in the banking and finance sector. Her career began in collections and recovery, where she developed skills in managing customer accounts and resolving issues. Over the years, she transitioned into roles focused on training and quality control, reflecting her growth and adaptability within the industry. Her experience spans multiple locations, including Birmingham, England, and Visakhapatnam, India.
Career Timeline
Pam Malhi's career timeline reflects her extensive experience in the banking sector. She started at HFC Bank Ltd in 1995 as a Senior Collections Recovery Advocate and worked there until 2011. She then served as a Complaints Analyst Trainer from 2011 to 2013 before moving to HSBC as a FOS Case Handler in 2013. After two years, she transitioned to Calculations/Commissions Analysis until 2017, when she became a Quality Control Officer at HSBC, a position she continues to hold.