Paul Ishak
About Paul Ishak
Paul Ishak is the AVP Operations Transformation Site Lead at HSBC in Egypt, where he has worked since 2019. He has a strong background in operations transformation and innovation, having led multiple automation projects and served in various roles across the technology and telecommunications sectors.
Work at HSBC
Paul Ishak has been serving as the AVP Operations Transformation Site Lead at HSBC since 2019. In this role, he focuses on operational transformation initiatives within the organization. His responsibilities include leading projects aimed at improving efficiency and integrating new technologies into business processes. He has played a significant role in the introduction of automation solutions, including the deployment of nine robots to streamline customer requests across multiple countries, including Egypt, UAE, Qatar, Oman, and Bahrain.
Education and Expertise
Paul Ishak holds a Master of Business Administration (MBA) from The German University in Cairo, where he studied from 2013 to 2016. He also earned a Bachelor's degree in Computer Science from Modern Academy in Cairo, completing his studies from 2002 to 2007. His educational background provides a strong foundation in both business management and technical skills, which he applies in his current role and previous positions.
Background
Before joining HSBC, Paul Ishak accumulated extensive experience in various roles within the technology and operations sectors. He worked at LINKdotNET in several capacities, including Technical Support Team Leader and Senior Business Operations Consultant. He also held positions at Orange, where he served as Supervisor of Business Solutions Delivery and Solutions Architecture Trainer. His diverse background has equipped him with a comprehensive understanding of operations and technology integration.
Achievements
In his career, Paul Ishak has led significant initiatives, including the digitization of customer account servicing forms, overseeing their design and development. He chairs the Innovation Committee at HSBC, where he encourages staff to adopt innovative approaches to business processes. Additionally, he serves as the RPA delivery lead for MENA countries, utilizing Blue Prism technology to enhance operational efficiency. His leadership in these areas demonstrates his commitment to driving transformation and innovation.