Pavan Kumar
About Pavan Kumar
Pavan Kumar is a Business Analyst specializing in Service Reporting and Analytics, currently employed at HSBC in Hyderabad, Telangana. He has a background in Electrical, Electronics and Communications Engineering and extensive experience in developing dashboards for various management analytics.
Work at HSBC
Pavan Kumar has been employed at HSBC since 2013, initially serving as a Customer Service Representative for two years in Hyderabad, Telangana, India. He transitioned to the role of Assistant Manager - Business Consulting from 2015 to 2019 in Bengaluru Area, India, where he contributed for four years. Since 2019, he has held the position of Business Analyst - Service Reporting & Analytics in Hyderabad, where he has worked for five years. His roles have involved significant responsibilities in analytics and reporting.
Education and Expertise
Pavan Kumar earned a Bachelor of Technology (B.Tech.) in Electrical, Electronics and Communications Engineering from Jawaharlal Nehru Technological University, completing his studies from 2004 to 2008. He possesses advanced skills in SQL, which he utilizes for data analysis and reporting. Additionally, he specializes in developing dashboards for Service, Incident, Change, and Problem Management Analytics, and employs Agile Methodology for project management and data analysis tasks.
Background
Pavan Kumar has a background in business analytics and customer service, with a career spanning over a decade in the financial services sector. His experience at HSBC has provided him with a solid foundation in service reporting and analytics, enabling him to effectively contribute to business consulting and customer service operations. His educational background in engineering complements his analytical skills.
Achievements
Throughout his career at HSBC, Pavan Kumar has developed expertise in creating analytical dashboards and utilizing Microsoft Office tools for business analytics and reporting tasks. His role as a Business Analyst has allowed him to leverage his skills in SQL and Agile Methodology, contributing to improved service reporting and analytics within the organization.