Philip Lau
About Philip Lau
Philip Lau is a Senior Manager in Conversational Banking & Innovation at HSBC, where he has worked since 2021. He has extensive experience in change management and cross-functional team leadership, with a background in strategy and brand management across various industries.
Current Role at HSBC
Philip Lau serves as the Senior Manager of Conversational Banking & Innovation at HSBC, a position he has held since 2021. In this role, he specializes in integrating advanced technologies to enhance customer interactions. His focus on conversational banking aims to improve user experience and streamline communication channels within the banking sector. Lau's expertise in change management supports his efforts in facilitating smooth transitions during organizational transformations.
Previous Experience at HSBC
Before his current role, Philip Lau worked at HSBC as the Manager of Transformation and Operation from 2019 to 2021. During his two years in this position, he was based in Hong Kong SAR and contributed to various operational improvements. His work involved managing cross-functional teams and ensuring effective communication among stakeholders to achieve organizational goals.
Career Background at SEEK
Philip Lau has a significant history with SEEK, where he held multiple roles over several years. He began as a Senior Strategy Planner from 2012 to 2014, followed by a position as Regional Organizational Excellence Manager from 2014 to 2019. He briefly served as Assistant Strategy Manager in 2014. His tenure at SEEK involved developing strategies for business growth and enhancing organizational performance across Asia.
Experience in Brand Management and Research
Philip Lau's career also includes experience in brand management and market research. He worked as a Brand Manager at Kraft Foods HK for six months in 2011. Prior to that, he spent two years as an Account Manager at Millward Brown Media Research from 2009 to 2011 and five years as a Research Manager at Research International from 2004 to 2009. These roles provided him with a strong foundation in market analysis and consumer insights.
Expertise in Change Management and Growth Strategies
Philip Lau is recognized for his expertise in change management and growth strategies. He possesses a strong background in both organic and inorganic growth, leveraging management consulting skills to drive business expansion. His ability to deliver operational excellence through strategic implementation has been a key aspect of his professional journey.