Prashant Shah
About Prashant Shah
Prashant Shah is an experienced professional currently serving as the Assistant Vice President and Site Lead for Mortgage Operations at HSBC in Kolkata, India. He has a diverse background in financial services, with previous roles at Thomson Reuters and HSBC, where he has developed expertise in operations management and team leadership.
Work at HSBC
Prashant Shah has held multiple positions at HSBC, contributing to various aspects of the organization. He began his tenure in 2003 as Manager Operations at the Mortgage Service Centre, where he worked for two years. He then served as Assistant Vice President in Mortgage Services for one year before transitioning to Investment Operations, where he spent six years from 2011 to 2017. Currently, he is the Assistant Vice President and Site Lead for Mortgage Operations, a role he has occupied since 2017. In this capacity, he leads a team of over 200 professionals and manages operations that support clients across five countries.
Previous Experience at Thomson Reuters
Before joining HSBC, Prashant Shah worked at Thomson Reuters in various managerial roles. He served as Senior Manager - Content Customer Support from 2006 to 2008 for two years in Kolkata. Following this, he held the position of Senior Manager, Organization Authority Content Operations from 2008 to 2011 for three years. His experience at Thomson Reuters provided him with a strong foundation in customer support and content operations.
Education and Expertise
Prashant Shah holds a Bachelor of Commerce degree from Osmania University, where he studied Advanced Accountancy, Cost Accounts, and Income Tax from 1989 to 1992. He furthered his education at Symbiosis Institute of Business Management, achieving a Post Graduate Diploma in Marketing Management (PGDMM) from 1992 to 1994. His educational background equips him with a solid understanding of business management and marketing principles.
Leadership and Team Management
In his current role at HSBC, Prashant Shah is responsible for leading a large team in the Kolkata Mortgage Operations. He has established a Centre of Excellence in mortgage processing that provides 24x7 coverage, including voice and helpdesk support for customers and stakeholders. He possesses expertise in training and motivating cross-cultural teams, focusing on optimizing performance and achieving both business objectives and personal career goals.
Onshore Experience and Projects
Prashant Shah has gained valuable onshore experience with HSBC Securities Services in Scotland. His work there focused on Client Onboarding projects, Change projects, and process streamlining initiatives. This experience has contributed to his understanding of international operations and client management within the financial services sector.