Puja Mahanta
About Puja Mahanta
Puja Mahanta is an International Case Manager at HSBC with over 17 years of experience in the Banking, Customer Services, and Education sectors. She has held various managerial roles in organizations such as Global Vantedge and inlingua, demonstrating strong expertise in relationship management and operational effectiveness.
Work at HSBC
Puja Mahanta has been serving as an International Case Manager at HSBC since 2015. In this role, she is responsible for managing international cases, ensuring compliance, and providing support to clients. Her tenure at HSBC has extended for over nine years, during which she has contributed to the organization's operational effectiveness and client relationship management.
Previous Employment History
Puja Mahanta has held various positions across multiple organizations. She worked at Global Vantedge as an Accounts Receivable Manager for five months in 2006 and later as a Customer Care Executive and Team Leader from 2004 to 2007. At inlingua, New Delhi, she served as Centre Head from 2011 to 2013 and as Coordinator for Special Projects from 2013 to 2014. Additionally, she was the Business Head - Retail at inlingua Bangalore for seven months in 2014 and worked as an Assistant Manager at iEnergizer from 2007 to 2010.
Education and Expertise
Puja Mahanta holds an MBA in Banking and Finance from SVKM's Narsee Monjee Institute of Management Studies (NMIMS), which she completed from 2016 to 2019. She also earned a Bachelor of Arts in English Language and Literature from Delhi University between 2001 and 2004. Her educational background is complemented by her expertise in relationship management, operational systems development, and customer service.
Skills and Specializations
Puja Mahanta possesses strong skills in strategic planning, team management, and customer operations planning. She has a proven track record in relationship building with corporate clients, enhancing operational effectiveness, and developing training content. Her analytical and problem-solving abilities, along with excellent communication and negotiation skills, contribute to her effectiveness in various roles across the banking, customer services, and education sectors.
Background
Puja Mahanta has over 17 years of experience in diverse fields, including Banking, Customer Services, and Education. She began her career as a Customer Care Officer at Wipro Spectramind in 2002. Her early education includes a Higher Secondary degree from ST. MARY'S CONVENT and Secondary education from Srimanta Sankar Academy, both under the Assam State Board.