Queena Kwong
About Queena Kwong
Queena Kwong serves as the Senior Vice President of Innovation and Growth at HSBC, a position she has held since 2019. With a diverse background in digital commercialization and banking transformation, she has accumulated extensive experience in the financial services sector.
Work at HSBC
Queena Kwong has been serving as Senior Vice President of Innovation and Growth at HSBC since 2019. In this role, she focuses on driving innovation initiatives and growth strategies within the organization. Prior to her current position, she held several roles at HSBC, including Premier Manager from 2014 to 2016 and Regional Digital Insight Activation Manager from 2016 to 2019. Her experience at HSBC has contributed to her strong background in digital commercialization and banking transformation.
Previous Experience in Financial Services
Before joining HSBC, Queena Kwong worked at Citi in various capacities. She served as Digital Sales and Marketing Assistant Manager from 2011 to 2013, and as Cards Usage Manager from 2013 to 2014. Additionally, she was a Summer Intern at Citi in 2009 and worked as a Management Associate from 2010 to 2011. Her roles at Citi provided her with a comprehensive understanding of digital marketing strategies tailored for the financial sector.
Educational Background
Queena Kwong has a diverse educational background. She studied Hotel and Tourism Management at The Chinese University of Hong Kong, earning a Bachelor of Business Administration (B.B.A.) from 2006 to 2010. She also attended Simon Fraser University, where she studied International Business and obtained a Bachelor of Business Administration (BBA) from 2008 to 2009. Additionally, she completed a Bachelor's degree in Entrepreneurship/Entrepreneurial Studies at Uppsala University in 2008. This combination of studies supports her expertise in both hospitality and financial services.
Internship Experience
Queena Kwong gained valuable experience through various internships early in her career. She interned as a Guest Relations Officer at Four Seasons Hotel Hong Kong in 2007 for three months. In 2008, she completed an internship at Shangri-La Hotels and Resorts, working in Front Desk and Guest Relations in China for three months. These internships provided her with foundational skills in customer service and hospitality management.
Expertise in Strategic Partnerships
Queena Kwong possesses expertise in strategic partnerships and business development within the financial services industry. Her roles at HSBC and Citi have equipped her with the skills necessary to navigate complex business environments and foster collaborations that drive growth and innovation. This expertise is complemented by her strong background in digital commercialization, enabling her to effectively contribute to the evolving landscape of financial services.