Ragwa Abdelgaffar Sherif
About Ragwa Abdelgaffar Sherif
Ragwa Abdelgaffar Sherif is a Customer Service Representative with extensive experience in the telecommunications sector, having worked at Vodafone in various roles from 2008 to 2014. She has been employed at HSBC since 2014, providing customer service in London.
Current Role at HSBC
Ragwa Abdelgaffar Sherif has been serving as a Customer Service Representative at HSBC since 2014. In this role, she is responsible for assisting customers with their banking needs and providing support for various services offered by the bank. Her tenure at HSBC spans over ten years, during which she has developed a strong understanding of customer service protocols and banking operations.
Previous Experience at Vodafone
Prior to her current position, Ragwa Abdelgaffar Sherif worked at Vodafone in various capacities. She began her career there as a Call Center representative from 2008 to 2010. Following this, she served as a Sales Campaign Representative for one year and then as an Advisor for Schengen Countries for eight months in 2011. From 2012 to 2014, she worked as an Advisor for the American Embassy, gaining experience in handling diverse customer inquiries and providing tailored support.
Education and Expertise
Ragwa Abdelgaffar Sherif studied at Cairo University, where she earned a Bachelor of Arts degree in Sociology from 2004 to 2008. This educational background has provided her with insights into social dynamics and customer interactions, which are valuable in her roles in customer service and support.
Work History Overview
Ragwa Abdelgaffar Sherif's work history includes significant experience in customer service and support roles. Her career at Vodafone spanned from 2008 to 2014, where she held multiple positions that enhanced her skills in communication and customer relations. She has been with HSBC since 2014, further solidifying her expertise in the customer service sector.