Rahul Panigrahy
About Rahul Panigrahy
Rahul Panigrahy serves as the Vice President of Technology Services at HSBC, where he has worked since 2012. He holds a Master's degree in Computer Engineering from Texas Tech University and has significant experience in integrating IVR applications with banking systems.
Work at HSBC
Rahul Panigrahy has been serving as Vice President of Technology Services at HSBC since 2012. His role involves overseeing technology initiatives and ensuring the integration of advanced solutions within the banking infrastructure. With over a decade of experience at HSBC, he has contributed to various projects that enhance operational efficiency and customer service.
Education and Expertise
Rahul Panigrahy earned a Master's degree in Computer Engineering from Texas Tech University, where he studied from 2000 to 2004. He possesses extensive knowledge in integrating IVR applications with banking backend systems and has expertise in ISO 8583 finance transaction standard interface development and implementation. His educational background supports his technical skills in the banking technology sector.
Background
Before joining HSBC, Rahul Panigrahy worked in various roles in the Dallas/Fort Worth Area from 2000 to 2012. His experience includes acting in various projects, which provided him with a diverse skill set. This background laid the foundation for his later work in technology services within the banking industry.
Achievements
Rahul Panigrahy received the Technology Collaboration Champion award in 2013 from Standard Chartered Bank for his contributions to technology initiatives. He successfully migrated Magstripe cards to Chip-based cards, enhancing security in financial transactions. Additionally, he managed and delivered the SCB Regional Contact Centre IVR for Hong Kong, China, and Malaysia, showcasing his capability in large-scale project management.
Technical Skills and Projects
Rahul Panigrahy has developed presales skills that include understanding RFPs, organizing technical demonstrations, and conducting technical discussions with customers. He has set up ATM Switch infrastructure in a Data Centre and achieved successful project wins at Orange Business Services, such as the SCB National Contact Centre for India and Bangladesh, SBI ATM PIN Management, and the 108 Emergency helpline for the Bhutan Government.