Ramya Krishnaraju
About Ramya Krishnaraju
Ramya Krishnaraju is a Senior Customer Advocate at HSBC Commercial Banking, with a strong background in change management and stakeholder management. She has extensive experience in the financial services sector, having held various roles at organizations such as Royal Bank of Scotland and Infosys Technologies Limited.
Current Role as Senior Customer Advocate
Ramya Krishnaraju currently holds the position of Senior Customer Advocate at HSBC Commercial Banking. She has been in this role since 2018, contributing to the organization for six years in London, United Kingdom. In this capacity, she focuses on enhancing customer experiences and ensuring that client needs are met effectively.
Previous Experience at HSBC
Prior to her current role, Ramya worked at HSBC Commercial Banking as the UK RC Compliance Manager for Global Trade and Receivables Finance from 2016 to 2018. She also served as the UK RC Conduct Compliance Manager from 2014 to 2016. Her tenure at HSBC involved significant responsibilities in compliance and risk management within the commercial banking sector.
Background in Change Management
Ramya has a solid background in change management, having worked as a Change Manager at the Royal Bank of Scotland from 2011 to 2014. This role involved navigating organizational transformations and implementing strategies to ensure effective change within the company. Her expertise in this area is critical for managing transitions in the financial services industry.
Education and Expertise
Ramya completed her MBA at Cranfield School of Management from 2010 to 2011. This educational background complements her professional experience, particularly in stakeholder management and cost-benefit analysis, which are essential for successful project execution. Additionally, she possesses expertise in the complete software development life cycle, enhancing her ability to oversee technology-driven projects.
Experience in Project Management
Ramya has extensive experience in project management, having worked as a Project Lead at Infosys Technologies Limited from 2003 to 2006. She is proficient in both Agile and Waterfall methodologies, which are crucial for managing complex projects in the financial services sector. Her background in quality auditing further supports her ability to ensure that projects meet high standards and comply with industry regulations.