Rashmi Khurana
About Rashmi Khurana
Rashmi Khurana serves as an Assistant Manager for Quality and Customer Experience at HSBC, where she has worked since 2013. She has a total of 18 years of experience at HSBC, having started as a Premier Service Associate in 2006.
Work at HSBC
Rashmi Khurana has been employed at HSBC since 2006. She has held the position of Premier Service Associate for 18 years, contributing to customer service excellence in London, Greater London, United Kingdom. In 2013, she advanced to the role of Assistant Manager in Quality and Customer Experience, where she has focused on enhancing service quality and customer satisfaction for the past 11 years.
Education and Expertise
While specific educational qualifications are not provided, Rashmi Khurana's extensive experience in customer service and quality management at HSBC indicates a strong background in these areas. Her roles have likely involved developing skills in customer relationship management, quality assurance, and team leadership.
Background
Rashmi Khurana has spent her entire professional career at HSBC, starting as a Premier Service Associate in 2006. Over the years, she has gained significant experience in customer service operations, leading to her current role as Assistant Manager in Quality and Customer Experience. Her work has been based in London, Greater London, United Kingdom.
Achievements
Rashmi Khurana's tenure at HSBC reflects a commitment to improving customer experiences and service quality. Her progression from Premier Service Associate to Assistant Manager demonstrates her capability and dedication within the organization. Specific achievements or projects are not detailed in the provided information.