Ratna Dewanti
About Ratna Dewanti
Ratna Dewanti is the Manager of PFS Customer Experience at HSBC, where she has worked for 18 years. She has a background in accounting from the University of Indonesia and previously served as a Senior Auditor at Deloitte.
Current Role at HSBC
Ratna Dewanti has been working at HSBC as the Manager of PFS Customer Experience since 2006. In this role, she focuses on enhancing customer satisfaction through the implementation of process improvement strategies within the retail banking sector. Her responsibilities include managing customer experience processes and coordinating quality service initiatives across various departments.
Previous Experience at Deloitte
Before joining HSBC, Ratna Dewanti worked at Deloitte as a Senior Auditor from 2003 to 2006. During her three years at Deloitte, she gained valuable experience in auditing practices and developed a strong foundation in financial analysis and compliance.
Education and Expertise
Ratna Dewanti holds a Bachelor's degree in Accounting from the University of Indonesia. Her educational background has equipped her with the necessary skills and knowledge to excel in the financial services industry, particularly in customer experience management within retail banking.
Process Improvement Initiatives
Throughout her career, Ratna Dewanti has implemented various process improvement strategies aimed at enhancing customer satisfaction in the retail banking sector. Her efforts have contributed to the development of effective customer experience processes that prioritize client needs and expectations.
Service Culture Coordination
Ratna Dewanti has coordinated quality service initiatives that foster a strong service culture across multiple departments. Her leadership in this area has been instrumental in promoting a customer-centric approach within the organization.