Rebecca Bremiller
About Rebecca Bremiller
Rebecca Bremiller serves as the Senior Customer Experience Manager at HSBC in Buffalo, New York, where she has worked since 2017. With a career at HSBC spanning over two decades, she has held various roles that demonstrate her expertise in customer experience and team management in the financial services sector.
Current Role at HSBC
Rebecca Bremiller has served as the Senior Customer Experience Manager at HSBC since 2017. In this role, she is responsible for overseeing customer experience initiatives in Buffalo, New York. Her focus includes implementing customer-centric solutions and enhancing service delivery to meet client needs. With seven years in this position, she has developed strategies that improve customer satisfaction and engagement.
Previous Positions at HSBC
Rebecca Bremiller has held multiple positions at HSBC, contributing to her extensive experience in customer experience management. She worked as a Customer Experience Manager from 2016 to 2017, and prior to that, she served as a Contact Center Sales & Revenue Manager from 2010 to 2016. Her career at HSBC began as an Officer Development Trainee in 2000, and she has also worked as an Assistant Branch Manager and Branch Manager in various locations.
Education and Expertise
Rebecca Bremiller earned a Bachelor of Science degree from SUNY Geneseo, completing her studies from 1996 to 2000. Her educational background has provided her with a foundation in business principles, which she has applied throughout her career in the financial services sector. She possesses a strong ability to implement customer-centric solutions and has a proven track record of working effectively with diverse teams.
Background in Financial Services
Rebecca Bremiller has extensive experience in the financial services sector, with a career spanning over two decades. Her roles have included managing customer experience teams and developing strategies to enhance service delivery. She has worked in various capacities, including as a Licensed Personal Banker and Small Business Specialist, which has contributed to her comprehensive understanding of customer needs and expectations.
Skills in Team Management
Rebecca Bremiller has demonstrated strong skills in managing geographically and skill-diverse teams. Her collaborative approach has enabled her to implement effective customer-centric solutions. This ability to lead teams in a dynamic environment has been a significant aspect of her career at HSBC, where she has focused on improving customer experiences across various service channels.