Rebekah Tod
About Rebekah Tod
Rebekah Tod is a Customer Experience Manager at HSBC, where she focuses on enhancing customer service. She holds a Master of Arts in Business and Finance from Heriot-Watt University and has extensive experience in stakeholder management and internal communications.
Work at HSBC
Rebekah Tod has held multiple positions at HSBC, starting as a Retail Leadership Management Trainee from 2014 to 2016 in London. She then transitioned to the role of Internal Communications Manager for one year in Birmingham, from 2016 to 2017. Following this, she served as a Customer Business Partner in Edinburgh for three years, from 2017 to 2020. Since 2020, she has been working as a Customer Experience Manager in Edinburgh, focusing on enhancing customer service within HSBC UK RBWM.
Education and Expertise
Rebekah Tod studied at Heriot-Watt University, where she earned a Master of Arts (MA) in Business and Finance from 2010 to 2014. Prior to her university education, she attended Ross High School, completing her high school education from 2004 to 2010. Her academic background supports her expertise in stakeholder management and internal and external communications.
Background
Rebekah Tod has a diverse professional background that includes experience in customer service and internal communications. Before joining HSBC, she worked at Boots UK as a Dispenser for five years, from 2009 to 2014, in Edinburgh. Her career at HSBC has allowed her to develop skills in consumer relations and relationship building, contributing to her current role in customer experience management.
Achievements
Throughout her career at HSBC, Rebekah Tod has actively worked to enhance customer service within the organization. Her roles have involved significant stakeholder management, focusing on improving both internal and external communications. The progression of her career at HSBC demonstrates her commitment to customer experience and service excellence.