Reema Suchak
About Reema Suchak
Reema Suchak is a Senior Customer Service Advisor at HSBC, where she has worked since 2013. She has a background in customer service roles at various organizations, including the British Council and the Royal Bank of Scotland.
Work at HSBC
Reema Suchak has been employed at HSBC since 2013, serving as a Senior Customer Service Advisor. In this role, she provides face-to-face customer service within the branch network. Her responsibilities include conducting individual financial reviews to assist customers in meeting their financial needs. She ensures that all processes and procedures are completed accurately and in compliance with regulatory and company standards. Additionally, she supports colleagues by taking on additional job roles when necessary.
Previous Experience in Customer Service
Before joining HSBC, Reema Suchak held several customer service positions. She worked at the Royal Bank of Scotland as a Telephony Collections Advisor from 2007 to 2009. In 2011, she served as a Customer Service Advisor at Next Group Plc for three months. Earlier in her career, she worked as an English Language Teaching Assistant at the British Council for four months in 2012. These roles contributed to her extensive experience in customer service.
Education and Expertise
Reema Suchak studied at The Fitzwimarc School from 2002 to 2007. She then attended Seevic College before pursuing higher education at the University of Leicester, where she earned a Bachelor of Arts degree in Management and Modern Languages from 2009 to 2013. In addition to her role at HSBC, she has been working as a Modern Foreign Languages Assistant at the University of Leicester since 2012.
Background
Reema Suchak has a diverse background in customer service and education. She began her career in customer service at the Royal Bank of Scotland and has since gained valuable experience in various roles. Her educational journey includes significant time spent at both secondary and higher education institutions, where she developed skills in management and languages. This combination of experience and education has equipped her to excel in her current role at HSBC.