Rehana Zaman
About Rehana Zaman
Rehana Zaman is a Senior Complaints Specialist at HSBC Retail Banking and Wealth Management, with over 21 years of experience in various roles within the company. She studied Adult and Continuing Education at South & City College Birmingham, where she earned a diploma.
Work at HSBC
Rehana Zaman has a significant tenure at HSBC Retail Banking and Wealth Management, where she has held multiple roles. She began her career at HSBC in 1999 as a Senior Collections Specialist, serving in this capacity for 13 years until 2012. Following this role, she transitioned to the position of Senior Quality Assurance Specialist from 2012 to 2016. Since 2016, she has been working as a Senior Complaints Specialist, accumulating over eight years of experience in this role. Her work has been based in Birmingham, United Kingdom, throughout her career at HSBC.
Education and Expertise
Rehana Zaman studied at South & City College Birmingham, where she focused on Adult and Continuing Education and Teaching. She completed her diploma program from 1998 to 2001, which provided her with foundational knowledge and skills relevant to her career in banking and customer service. Her educational background supports her expertise in handling customer complaints and quality assurance within the banking sector.
Background
Rehana Zaman has built a career in the banking industry, primarily with HSBC Retail Banking and Wealth Management. Her journey began in 1999, and she has developed a strong skill set through various roles over the years. Her experience spans collections, quality assurance, and complaints management, reflecting her adaptability and commitment to customer service.
Achievements
Throughout her career at HSBC, Rehana Zaman has contributed to various aspects of customer service and quality assurance. Her long-standing role as a Senior Complaints Specialist highlights her capability in managing customer issues effectively. Additionally, her previous positions in collections and quality assurance demonstrate her comprehensive understanding of banking operations and customer relations.