Renu Chand
About Renu Chand
Renu Chand serves as the Head of Knowledge Development and Delivery at HSBC, a position she has held since 2019. With over a decade of experience at HSBC in various roles, she has a strong background in service management and technical support.
Work at HSBC
Renu Chand has held multiple positions at HSBC, demonstrating a progressive career within the organization. She began her tenure as a Service Manager - Direct Services from 2005 to 2013, where she managed customer service operations. Following this role, she served as Service Manager II from 2013 to 2018, overseeing enhanced service delivery. In 2018, she transitioned to the role of Senior Manager for Product Information & Knowledge Development, a position she held for one year. Since 2019, she has been the Head of Knowledge Development and Delivery, focusing on the development and dissemination of knowledge resources within the bank.
Education and Expertise
Renu Chand has a solid educational background in computer systems and networking. She studied at the British Columbia Institute of Technology (BCIT) from 1997 to 2001, earning a Certificate in Computer Information Systems. Following this, she pursued a Diploma in Computer Network Specialist at VCC from 2003 to 2004. This educational foundation has equipped her with the technical skills necessary for her roles in knowledge development and service management.
Background
Before her extensive career at HSBC, Renu Chand worked at IP Applications as a Technical Support professional from 2003 to 2005. This role involved providing technical assistance and support, which contributed to her expertise in customer service and technical knowledge. Her early career experiences laid the groundwork for her subsequent roles in service management and knowledge development at HSBC.
Career Progression
Renu Chand's career progression at HSBC reflects her growing responsibilities and expertise in knowledge management and service delivery. Starting as a Service Manager, she advanced to Service Manager II, then to Senior Manager for Product Information & Knowledge Development, and ultimately to her current position as Head of Knowledge Development and Delivery. This trajectory illustrates her commitment to the organization and her ability to adapt to various roles within the banking sector.