Richard Caruso
About Richard Caruso
Richard Caruso is a Vice President Business Support Manager at HSBC, where he has worked since 2018. He has extensive experience in the banking industry, holding various managerial positions at multiple financial institutions in the Buffalo/Niagara, New York Area.
Current Role at HSBC
Richard Caruso currently serves as an AVP Business Support Manager at HSBC, a position he has held since 2018. In this role, he manages the Call Quality & Quality Assurance Teams specifically for the U.S. Collections & Recovery Departments. He oversees department projects aimed at process improvements, IT system enhancements, and the implementation of regulatory changes. Additionally, he leads the department's Risk Management program, focusing on the design and implementation of controls and control testing to mitigate risk.
Previous Experience at HSBC
Prior to his current role, Richard Caruso held multiple positions at HSBC. He worked as a Senior Mortgage Loan Officer in the Portfolio Management division from 2005 to 2009 and later served as AVP Regulatory Exam Management from 2017 to 2018. He also worked as AVP Mortgage Telephone Marketing and Sales Manager from 2009 to 2011, and as Mortgage Servicing - Research Unit Manager from 2009 to 2010. His extensive experience at HSBC spans various aspects of mortgage servicing and regulatory compliance.
Experience at Other Financial Institutions
Richard Caruso has held various roles at other financial institutions, contributing to his expertise in business support and mortgage services. He worked as V.P. Business Support Manager at Bank of America from 2013 to 2015 and as A.V.P. Mortgage Servicing Unit Manager - Vendor Oversight Manager from 2010 to 2013. His tenure at M&T Bank as a Senior Mortgage Consultant from 2000 to 2004 and at First Niagara Bank as V.P. Vendor Manager II from 2015 to 2016 further solidified his background in the financial sector.
Education and Training
Richard Caruso studied at Erie Community College, where he focused on Engineering Technology and achieved a diploma. He also attended Hutchinson Central Technical High School. His educational background supports his technical and analytical skills, which are essential in his current role and previous positions within the financial industry.
Key Responsibilities at HSBC
In his current position at HSBC, Richard Caruso is responsible for the design and implementation of departmental processes, including the creation of supporting training, policies, and procedures. He handles the identification, reporting, and remediation of all regulatory issues within his department. Additionally, he designs, creates, and distributes monthly departmental Performance & Management reporting, ensuring that the department meets its operational goals.