Richard Hoolahan
About Richard Hoolahan
Richard Hoolahan is a Senior Digital Product UX & Design Manager at HSBC, where he has worked since 2016 in Vancouver, Canada. He has extensive experience in user-centered design and digital innovation, having previously held various roles at HSBC in the UK and Jersey.
Work at HSBC
Richard Hoolahan has been employed at HSBC since 2006, holding various positions over the years. He currently serves as the Senior Digital Product UX & Design Manager in the Vancouver, Canada Area, a role he has occupied since 2016. Prior to this, he worked as a Manager in e-Business from 2006 to 2013 in Jersey, United Kingdom. His tenure at HSBC has allowed him to contribute significantly to digital product management and user experience design.
Education and Expertise
Richard Hoolahan studied at Speke C.C.S from 1990 to 1995. He possesses extensive knowledge in user research best practices and user-centered design. His expertise extends to internet technologies, online user experience, and e-commerce. He emphasizes the importance of adopting digital best practices to meet customer and commercial objectives.
Background
Richard Hoolahan has a diverse professional background, having worked in multiple countries including the UK, Jersey, Czech Republic, and Canada. This international experience has enhanced his understanding of people management across different cultures. His previous role as Chairman of the Sports & Social Club at HSBC in Jersey from 2008 to 2012 reflects his engagement in organizational culture.
Achievements
Richard Hoolahan advocates for rapid prototyping and the 'fail early and often' approach in digital innovation. He emphasizes core values such as an outside-in mindset, empathy, diversity, and holistic thinking in his digital work. Additionally, he supports the professional skills development across the UX discipline and the wider team, contributing to the growth of his colleagues in the field.