Roland Lim
About Roland Lim
Roland Lim serves as the Head of Sales Support and Business Optimization at HSBC Singapore, a position he has held since 2021. He has an extensive background in business intelligence and performance management, with previous roles at HSBC and BPI-Philam Life Assurance Corp.
Work at HSBC
Roland Lim currently serves as the Head of Sales Support and Business Optimization at HSBC Singapore, a position he has held since 2021. In this role, he focuses on enhancing sales processes and optimizing business operations. Prior to this, he worked in various capacities at HSBC, including as Vice President of Sales Performance from 2016 to 2021, where he was responsible for driving sales effectiveness. He also held the position of VP, Business Intelligence & Performance Management from 2011 to 2016, contributing to data-driven decision-making. His career at HSBC began with a brief stint in Change Delivery - Operations, Planning and Administration in 2010.
Education and Expertise
Roland Lim has a strong academic background in data science and business administration. He earned a Master of Information and Data Science from the University of California, Berkeley, completing his studies from 2017 to 2020. Additionally, he holds an MBA from the National University of Singapore, where he studied from 2009 to 2010. He also participated in an academic exchange program at Duke University's Fuqua School of Business in 2010. This educational foundation supports his expertise in data analysis and business optimization.
Background
Roland Lim began his professional career at the Bank of the Philippine Islands (BPI) as a Management Trainee from 2003 to 2004. He then transitioned to BPI-Philam Life Assurance Corp., where he served as Operations Manager for 11 months in 2004-2005, followed by a role as Senior Manager - Customer Service from 2005 to 2009. His experience in the Philippines laid the groundwork for his later roles at HSBC, where he has spent a significant portion of his career.
Professional Experience
Throughout his career, Roland Lim has accumulated extensive experience in operations, performance management, and sales optimization. At HSBC, he has held multiple leadership roles, including Vice President of Sales Performance and VP of Business Intelligence & Performance Management. His previous positions at BPI-Philam Life Assurance Corp. and BPI provided him with a diverse skill set in customer service and operations management, which he has applied in his current role at HSBC Singapore.