Sahar Magdy
About Sahar Magdy
Sahar Magdy is a Customer Service Executive currently employed at HSBC in London, where she has worked since 2016. She previously served as a Subject Matter Expert at Western Union in Denver for one year and holds a Bachelor's degree in Sociology from Cairo University.
Work at HSBC
Sahar Magdy has been employed at HSBC as a Customer Service Executive since 2016. Over the course of eight years, she has developed her skills in customer service within the financial sector. Her role involves assisting clients with various banking inquiries and ensuring a high level of customer satisfaction. HSBC is one of the largest banking and financial services organizations in the world, providing a platform for her to engage with a diverse clientele in London, Greater London, United Kingdom.
Previous Experience at Western Union
Before joining HSBC, Sahar Magdy worked at Western Union as a Subject Matter Expert (SME) from 2014 to 2015. During her one-year tenure in Denver, Colorado, United States, she contributed to enhancing customer service operations. Her role involved providing expertise and support to improve service delivery and customer interactions, which laid the foundation for her subsequent career in customer service.
Education and Expertise
Sahar Magdy earned a Bachelor's degree in Sociology from Cairo University, where she studied from 2009 to 2015. This educational background has equipped her with a strong understanding of social dynamics and human behavior, which is beneficial in her customer service role. Additionally, she completed her early education at Amoun Private School, further establishing her academic foundation.
Background
Sahar Magdy has a diverse professional background, with experience in customer service roles across different organizations. Her journey began in the United States and has continued in the United Kingdom, showcasing her adaptability and commitment to the field. Her educational pursuits in Sociology have complemented her work experience, allowing her to engage effectively with clients and understand their needs.