Sajeesh Soman
About Sajeesh Soman
Sajeesh Soman serves as the Lead Chatbot Manager at HSBC in Bengaluru, India, where he has worked since 2021. He has extensive experience in chatbot management and team leadership, focusing on optimizing customer interactions through innovative chatbot solutions.
Work at HSBC
Sajeesh Soman has been employed at HSBC since 2015, progressing through various roles within the organization. He currently serves as the Lead Chatbot Manager, a position he has held since 2021 in Bengaluru, Karnataka, India. Prior to this role, he worked as a Chatbot Manager from 2020 to 2021 and as a Team Manager from 2018 to 2020. His earlier experience at HSBC includes a position as a Customer Service Representative from 2015 to 2018. Throughout his tenure, he has focused on enhancing chatbot functionalities and optimizing customer interactions.
Responsibilities and Initiatives
In his current role as Lead Chatbot Manager, Sajeesh Soman is responsible for launching new chatbot journeys while ensuring they are optimized for customer safety and simplicity. He collaborates closely with Liveperson to innovate the bot building process. His work involves analyzing and measuring the effectiveness of existing business processes to identify areas for sustainable improvement. Additionally, he manages a team of conversation designers, emphasizing their professional development and growth.
Team Management and Collaboration
Sajeesh Soman manages a team of conversation designers, focusing on their learning and growth opportunities. He conducts relationship meeting calls with each market to provide updates on the progress of bot journeys. This collaborative approach helps ensure that the chatbot initiatives align with customer needs and business objectives.
Education and Expertise
Sajeesh Soman studied at Model College in Mumbai, where he achieved a degree in Computer Science from 2008 to 2011. His educational background provides a strong foundation for his work in technology and chatbot management, equipping him with the necessary skills to excel in his roles at HSBC.