Salisa Douglas
About Salisa Douglas
Salisa Douglas is a Senior Employee Experience professional at HSBC, where she has worked since 2020. She has a strong background in banking, customer service, and employee programs, supported by her educational qualifications in business administration and marketing.
Work at HSBC
Salisa Douglas has been serving as Senior Employee Experience at HSBC since 2020. In this role, she focuses on developing and implementing employee programs that emphasize leadership, education, recognition, advocacy, and diversity and inclusion. Prior to her current position, she held various roles at HSBC, including Assistant Vice President and Branch Service Manager from 2008 to 2017, and Retail Assimilation from 2017 to 2020. Her extensive experience at HSBC spans over a decade, contributing to the bank's operational effectiveness and employee engagement initiatives.
Education and Expertise
Salisa Douglas holds a Master of Business Administration (MBA) from Chapman University, which she completed from 2005 to 2007. She also earned a Bachelor of Science in Marketing from California State University, Fullerton, from 1999 to 2005. Her academic background provides a solid foundation for her extensive knowledge in business development and marketing, which enhances the effectiveness of banking product and service offerings.
Background
Before joining HSBC, Salisa Douglas worked at Wells Fargo Bank, N.A. as a Customer Service Manager (CSM 3) from 2000 to 2005. This five-year experience in a customer-focused role contributed to her strong background in customer service relations and sales management. Her career in the banking sector has included demonstrated expertise in branch, account, and project management.
Achievements
Throughout her career, Salisa Douglas has contributed to successful branch goal achievements through her strong background in customer service relations and sales management. At HSBC, she has played a key role in developing employee programs that support leadership and diversity initiatives, enhancing the overall employee experience within the organization.