Samaa Mohammed
About Samaa Mohammed
Samaa Mohammed serves as the Premier Regional Customer Service Executive at HSBC, a position she has held since 2019. She has a background in accounting and business management from Cairo University and has previous experience in customer service roles at CIB Egypt and Orange.
Work at HSBC
Samaa Mohammed has been employed at HSBC since 2019, serving as a Premier Regional Customer Service Executive. In this role, she is responsible for managing customer inquiries and providing high-quality service to clients in the Smart Village area. Her tenure at HSBC has lasted for five years, during which she has developed expertise in customer relations and service excellence.
Previous Experience in Customer Service
Prior to her role at HSBC, Samaa Mohammed worked at CIB Egypt as a Customer Service Agent from 2018 to 2019. During her 11-month tenure at the Smart Village branch, she gained valuable experience in handling customer queries and resolving issues. Additionally, she worked at Orange as a Customer Service Representative for five months in 2018, where she further honed her skills in customer interaction and service delivery.
Education and Expertise
Samaa Mohammed studied at Cairo University, focusing on Accounting and Business/Management. She completed her studies in 2014, achieving a good academic standing over the course of 11 months. Her educational background provides her with a solid foundation in business principles, which complements her professional experience in customer service.
Background
Samaa Mohammed has built her career in customer service, starting with her role at Orange and continuing through her positions at CIB Egypt and HSBC. Her experience spans various aspects of customer interaction, allowing her to develop a comprehensive understanding of client needs and service expectations.