Samantha Harvey
About Samantha Harvey
Samantha Harvey serves as the Head of Change for Customer Service at HSBC UK, a position she has held since 2015. With over 20 years of experience in change and programme management, she has worked across various sectors and is recognized for her collaborative and innovative approach to managing change.
Work at HSBC
Samantha Harvey has served as the Head of Change for Customer Service at HSBC UK since 2015. In this role, she is responsible for managing and implementing strategic changes within the customer service sector of the bank. Her tenure at HSBC has lasted for nine years, during which she has developed a comprehensive understanding of the banking industry and customer service operations.
Previous Employment Experience
Prior to her current role at HSBC, Samantha held various positions across multiple organizations. She worked as a Programme Change Consultant at Boots the Chemists for nine months in 2006-2007. She also served as a Change Consultant at HSBC for one year from 2014 to 2015. Her experience includes roles at Barclays Wealth, Yorkshire Building Society, Northern Rock, AstraZeneca, and LloydsTSB, where she contributed to business change and programme management.
Education and Expertise
Samantha Harvey studied at Sheffield Hallam University, where she earned a BEng (Hons) in Electronic Systems & Control Engineering with a 2(i) classification from 1988 to 1993. With over 20 years of experience in change and programme management, she has developed expertise in managing strategic and wide-scale change initiatives across various sectors.
Background
Samantha has a diverse background in change management, having worked in several industries including banking, pharmaceuticals, and retail. Her career spans over 15 years in managing and delivering change, demonstrating her ability to operate at both strategic and detailed levels. She has experience collaborating with stakeholders and teams across different disciplines.
Professional Attributes
Samantha is recognized for her open-minded and creative approach to change management. She is described as a naturally happy and energized individual who enjoys working with people. Her proven ability to develop credible plans and outcomes has made her a valuable asset in her roles throughout her career.