Samantha Mc Donald
About Samantha Mc Donald
Samantha McDonald is a Fraud Team Manager at HSBC, where she has worked since 2021. She has extensive experience in fraud investigation and customer relations, having previously held positions at M&S Money and HSBC.
Current Role as Fraud Team Manager
Samantha Mc Donald currently serves as a Fraud Team Manager at HSBC, a position she has held since 2021. In this role, she is responsible for overseeing fraud prevention strategies and managing a team dedicated to identifying and mitigating fraudulent activities. Her leadership is focused on developing team members and achieving high performance results.
Previous Experience at HSBC
Before her current role, Samantha worked at HSBC as a Technical Support Officer from 2020 to 2021. During her nine-month tenure, she provided technical assistance and support to ensure smooth operations within the bank's systems. This experience contributed to her understanding of the banking sector and the importance of security measures.
Career at M&S Money
Samantha has an extensive background in customer relations and fraud investigation, having worked at M&S Money for a total of 19 years. She began her career there as a Customer Relations Advisor from 2008 to 2013 and later transitioned to the role of Fraud Investigator from 2006 to 2020. Her experience in these positions equipped her with valuable skills in customer service and fraud detection.
Educational Background
Samantha studied at Elfed High School from 1998 to 2003, where she completed her GCSEs. She achieved notable grades in English Literature, Music, and German, demonstrating her academic capabilities. This educational foundation has supported her professional development in various roles throughout her career.
Early Career Experience
Samantha's early career included a position as a kids courier at Canvas Holidays in 2006 for seven months and as bar staff at Chester Race Company Ltd in 2014 for five months. These roles provided her with initial experiences in customer service and team collaboration.