Sammar Elhamaidah
About Sammar Elhamaidah
Sammar Elhamaidah is a Manager of Customer Experience Solutions and Implementation at HSBC, with over a decade of experience in customer service and credit card collections. She has held various roles at HSBC since 2009, including positions as a Credit Card Collections Specialist and Assistant Manager of the Complaints Resolution Team.
Current Role at HSBC
Sammar Elhamaidah currently serves as the Manager of Customer Experience Solutions and Implementation (STA) at HSBC. She has held this position since 2021, contributing to the development and execution of strategies aimed at enhancing customer interactions and satisfaction. Her role involves overseeing projects that aim to improve service delivery and streamline processes within the organization.
Previous Experience at HSBC
Sammar Elhamaidah has extensive experience at HSBC, spanning over a decade in various roles. She began her career as a Credit Card Collections Specialist from 2009 to 2015, where she managed accounts that were 0-60 days past due. Following this, she worked as an Admin Associate in credit card collections from 2015 to 2020. In 2020, she transitioned to the role of Assistant Manager in the Complaints Resolution Team, where she focused on addressing customer grievances until 2021.
Education and Expertise
Sammar Elhamaidah studied at Manila Montessori College, where she earned an Associate's degree in Accounting Technology/Technician and Bookkeeping from 2007 to 2009. Her educational background supports her professional roles, particularly in customer service and credit card collections. She possesses expertise in making recommendations for effectively handling customer complaints, which is integral to her current managerial position.
Background in Customer Service
With over a decade of experience in customer service and credit card collections, Sammar Elhamaidah has developed a strong foundation in managing customer relationships. Her career at HSBC has equipped her with the skills necessary to navigate complex customer interactions and implement solutions that enhance overall customer experience.