Samuel Hydon
About Samuel Hydon
Samuel Hydon serves as a Fraud Mitigation Strategy Officer specializing in complex complaints at HSBC. He has a diverse background in financial services and insurance, with experience in customer service, collections, and operational improvement.
Current Role as Fraud Mitigation Strategy Officer
Samuel Hydon currently serves as a Fraud Mitigation Strategy Officer in the Complex Complaints department at HSBC. He has held this position since 2020, contributing to the organization's efforts in managing and mitigating fraud-related issues. His role involves applying critical thinking and communication skills to address complex complaints effectively, ensuring that customer concerns are resolved in a timely and efficient manner.
Previous Experience at HSBC
Samuel Hydon has extensive experience at HSBC, where he worked in various roles from 2016 to 2020. He began as a Mortgage and Financial Guidance Collections Advisor, followed by a position as Collections Associate - Expired Mortgage Portfolio Manager for two months in 2018. He also served as a Senior Collections Associate - Operational Improvement for one year. His diverse roles have equipped him with a strong understanding of the financial services sector.
Work at Domestic & General
Prior to his tenure at HSBC, Samuel Hydon worked at Domestic & General as a Customer Service Agent from 2015 to 2016. This role provided him with foundational experience in customer service, enhancing his skills in communication and problem-solving within the insurance industry.
Education and Expertise
Samuel Hydon studied at the University of Birmingham from 2012 to 2015, where he earned a Bachelor of Medical Science with a focus on Neurobiology and Biogerontology. He also attended Nicholas Chamberlaine School from 2005 to 2012. His educational background supports his expertise in critical thinking and communication, which are essential in his current role in fraud mitigation.
Background in Hospitality
Before entering the financial services sector, Samuel Hydon gained experience in the hospitality industry. He worked as a Bartender and later as a Bar Manager at Creativevents in London from 2014 to 2015. This experience contributed to his customer service skills and ability to manage complex situations in a fast-paced environment.