Sandra Canaan
About Sandra Canaan
Sandra Canaan is a Customer Service Executive specializing in Banking Operations Consumer at HSBC, where she has worked since 2016. She has prior experience in customer service and marketing, including roles at IBM and Sonesta Hotels.
Work at HSBC
Sandra Canaan has been employed at HSBC since 2016, serving as a Customer Service Executive in Banking Operations for Consumer services. Over her eight years in this role, she has contributed to enhancing customer experiences and streamlining banking operations. Her responsibilities include handling customer inquiries and ensuring efficient service delivery within the banking sector.
Previous Experience in Customer Service
Before joining HSBC, Sandra worked at IBM as a Delivery Customer Service Representative for Air Canada from 2014 to 2016. This role, based in New York, involved managing customer interactions and ensuring service quality for airline operations. Additionally, she briefly served as a Marketing Assistant at Sonesta Hotels in 2010, where she supported marketing initiatives for a period of two months.
Education and Expertise
Sandra studied at Université de Poitiers from 2009 to 2010, completing a one-year program. This educational background has contributed to her professional skills in customer service and operations within the banking and hospitality sectors.
Background
Sandra Canaan has a diverse professional background that spans customer service and marketing. Her career began in the hospitality industry and transitioned into technology and banking, showcasing her adaptability and commitment to service excellence. Her experience across different sectors has equipped her with a broad skill set applicable to her current role.