Sarah Wafa
About Sarah Wafa
Sarah Wafa is a Web Content Manager specializing in Digital Publishing at HSBC, where she has worked since 2017. She holds an MBA from Heriot-Watt University Malaysia and a BA from Ain Shams University, and has previous experience in technical support at Teleperformance and Samsung UK.
Current Role at HSBC
Sarah Wafa serves as a Web Content Manager in Digital Publishing at HSBC. She has held this position since 2017, contributing to the development and management of digital content strategies. In addition to her role in web content management, she also works as a Management Information Specialist focusing on insights and predictive analytics within the Knowledge Management Analytics team. Her tenure at HSBC spans over ten years, showcasing her commitment to the organization.
Previous Experience at Teleperformance and Samsung UK
Before her current roles at HSBC, Sarah Wafa worked at Teleperformance as a Technical Support representative. Her experience there lasted nine months, during which she developed skills in customer service and technical problem-solving. Additionally, she worked at Samsung UK for a brief period in 2011, further enhancing her expertise in technical support and customer engagement.
Education and Qualifications
Sarah Wafa holds a Master of Business Administration from Heriot-Watt University Malaysia, where she studied from 2014 to 2017. Prior to this, she earned a Bachelor of Arts degree from Ain Shams University, completing her studies from 2005 to 2010. Her foundational education was completed at Ramses College for Girls, an American college, where she studied from 1991 to 2004.
Background and Early Education
Sarah Wafa's educational journey began at Ramses College for Girls, where she studied for 13 years. This early education laid the groundwork for her subsequent academic achievements. She then pursued her bachelor's degree at Ain Shams University, followed by a master's degree at Heriot-Watt University Malaysia, reflecting her dedication to advancing her knowledge and skills in business administration.