Sean Sutherland
About Sean Sutherland
Sean Sutherland is a Mortgage Specialist at HSBC, where he has worked since 2020. He has over a decade of experience in the banking sector, primarily focusing on mortgage sales and business performance analytics.
Work at HSBC
Sean Sutherland has been employed at HSBC as a Mortgage Specialist since 2020. In this role, he focuses on providing mortgage solutions to clients, leveraging his extensive background in the financial services industry. His tenure at HSBC marks a continuation of his career in mortgage sales, where he applies his knowledge and experience to assist customers in navigating mortgage options.
Previous Experience at CIBC
Prior to his current role at HSBC, Sean Sutherland worked at CIBC in various capacities. He served as a Senior Business Analyst in Mortgage Sales and Retention from 2017 to 2018. His earlier roles included Team Leader in the Mortgage Contact Center, Call Center Specialist for Credit Cards, and Call Center Specialist for Firstline Mortgages. He also held the position of Manager for Contact Center Performance and Analytics from 2018 to 2020, and worked as a Mortgage Specialist and Mortgage Retention Specialist from 2012 to 2016.
Education and Expertise
Sean Sutherland possesses a decade of experience in the banking sector, with a particular emphasis on mortgage sales and business performance analytics. His expertise encompasses various aspects of mortgage processes, customer retention strategies, and performance measurement in contact center environments.
Achievements and Recognition
Throughout his career, Sean Sutherland has received multiple accolades for his performance. He was awarded the Award of Excellence in 2014 and recognized as the Top Overall Performer in the same year. He has also received multiple Excel Awards for his contributions, including recognition for leadership. Additionally, he has been acknowledged as a Quarterly Achiever on several occasions, including in 2011, 2014, and 2016.