Sherry Liao
About Sherry Liao
Sherry Liao is a Software Engineer with 16 years of experience at HSBC in London. She holds a Bachelor's degree in Software Engineering from Sun Yat-sen University and has expertise in customer-facing technical support and project management.
Work at HSBC
Sherry Liao has been employed at HSBC since 2008, where she serves as a Software Engineer. With over 16 years of experience in this role, she has developed expertise in various aspects of software engineering within the banking sector. Her responsibilities include working as a configuration manager, where she controls project processes and assists project managers in monitoring and improving project health throughout the project life cycle.
Education and Expertise
Sherry Liao studied at Sun Yat-sen University, where she earned a Bachelor's degree in Software Engineering from 2004 to 2008. In addition to her academic qualifications, she holds a Salesforce CRM Advanced Administrator certification, which enhances her technical capabilities in customer relationship management systems.
Background
Before joining HSBC, Sherry worked at Isoftstone as a Project and QA Manager from 2011 to 2015 in Kirkland, Washington, United States. During her tenure, she gained valuable experience in project management and quality assurance, contributing to her overall skill set in software engineering and technical support.
Technical Support Experience
Sherry Liao has more than 4 years of experience in customer-facing technical support, specifically in Supply Chain Management and Sales Management systems. This experience has equipped her with the skills necessary to address client needs effectively and provide solutions in a technical environment.
Development Experience
Sherry has over 2 years of development experience on the IBM AS400 banking system within the HSBC Group. This experience has allowed her to deepen her understanding of banking software systems and contribute to the development and maintenance of critical applications.