Shubukta Mahmud
About Shubukta Mahmud
Shubukta Mahmud is a Customer Services Manager at HSBC, where she has worked since 2010. Previously, she served as Chief Teller at HSBC from 2004 to 2010, and she has played a significant role in managing compliance and enhancing service quality within the branch operations in London.
Work at HSBC
Shubukta Mahmud has been employed at HSBC since 2010, currently serving as a Customer Services Manager. In this role, she oversees branch operations and ensures high standards of customer service. Previously, she worked as Chief Teller at HSBC from 2004 to 2010, where she gained valuable experience in banking operations. Her tenure at HSBC spans over 14 years, during which she has contributed to the bank's objectives in London, Greater London, United Kingdom.
Education and Expertise
Shubukta Mahmud completed her education at Noakhali Government High School. Her academic background has provided her with foundational knowledge applicable to her career in banking. Over her years at HSBC, she has developed expertise in customer service management, compliance, risk mitigation, and operational management.
Background
Shubukta Mahmud has a professional background in the banking sector, specifically with HSBC. Her career began as Chief Teller, where she managed cash operations and customer transactions. After six years in this role, she transitioned to Customer Services Manager, where she has been for over a decade. Her work is primarily based in London, Greater London, United Kingdom.
Achievements
In her current role as Customer Services Manager, Shubukta Mahmud has played a key role in managing compliance and mitigating risks within branch operations. She has implemented strategies to enhance service quality, aligning with HSBC's global standards. Additionally, she has contributed to the branch's business growth through effective team leadership and operational management. Mahmud has also successfully managed both external and internal audits, ensuring adherence to regulatory requirements.