Silvana Pastrana
About Silvana Pastrana
Silvana Pastrana is an experienced CRM analyst currently working at HSBC in London, where she has held her position since 2011. She previously worked in various roles at HSBC, including back office employee and process analyst, and studied at the Universidad de Buenos Aires.
Work at HSBC
Silvana Pastrana has held multiple positions at HSBC, demonstrating a long-term commitment to the organization. She began her career at HSBC in the back office, where she worked for five months from 2005 to 2006. Following this role, she transitioned to the position of analista de procesos, serving from 2006 to 2011 for five years. Since 2011, she has been employed as an analista CRM in London, Greater London, United Kingdom, accumulating over 13 years of experience in this role.
Education and Expertise
Silvana Pastrana studied at the Universidad de Buenos Aires (UBA), which is known for its rigorous academic programs. Her education has provided her with a strong foundation in her field, contributing to her expertise in customer relationship management and process analysis within the banking sector.
Background
Silvana Pastrana has a background that includes significant experience in the banking industry, particularly with HSBC. Her career has evolved from back office operations to more specialized roles in process analysis and customer relationship management, reflecting her adaptability and growth within the organization.
Professional Experience
With a career spanning nearly two decades at HSBC, Silvana Pastrana has developed a comprehensive understanding of banking operations and customer management strategies. Her roles have included responsibilities that require analytical skills and a focus on improving customer interactions, which are crucial in the competitive banking environment.