Silvio Miguel Suárez Salgado (He/Him/él)
About Silvio Miguel Suárez Salgado (He/Him/él)
Silvio Miguel Suárez Salgado serves as the Head of Sales Quality & Risk Control for Wealth & Personal Banking at HSBC in Argentina, a position he has held since 2018. He has extensive experience in sales quality analysis and risk control, having worked in various roles at HSBC since 2011 and previously at Fundación Teleton Mexico.
Current Role at HSBC
Silvio Miguel Suárez Salgado currently serves as the Head of Sales Quality & Risk Control for Wealth & Personal Banking (WPB) at HSBC. He has held this position since 2018, overseeing sales quality across more than 100 branches nationwide in Argentina. His responsibilities include ensuring compliance with regulatory standards and implementing strategies to enhance customer satisfaction.
Previous Positions at HSBC
Prior to his current role, Silvio worked at HSBC in various capacities. He served as a Senior Sales Quality Analyst from 2014 to 2015 and as a Team Leader for Sales Quality & Remediation Control Support from 2015 to 2018. Additionally, he was involved in the Open Issues Group as an Analyst in 2012 and held the position of Junior Sales Quality Analyst from 2013 to 2014. His experience at HSBC spans multiple roles focused on sales quality and risk control.
Education and Qualifications
Silvio studied at the Universidad de Buenos Aires (UBA), where he completed a degree in International Trade from 2010 to 2012. He furthered his education at UADE, achieving another degree in International Trade from 2012 to 2020. He also obtained a Master of Business Administration (MBA) from UADE Business School in 2021. His educational background supports his expertise in sales quality and risk management.
Leadership and Initiatives
Silvio has demonstrated leadership through various initiatives, including the implementation of a Mystery Shopping program aimed at enhancing customer satisfaction and mitigating risk in Wealth & Personal Banking. He also created effective synergies among sales agents through newsletters and training initiatives, and developed e-learning modules to strengthen regulatory controls.
Experience at Fundación Teleton Mexico
Before joining HSBC, Silvio worked at Fundación Teleton Mexico, A.C. as a Coordinador estatal from 2006 to 2010. In this role, he contributed to the organization's mission and gained valuable experience in coordination and program implementation.