Sjewa B.
About Sjewa B.
Sjewa B. is a Mobile Engineer and Agile Lead with expertise in Unified Communications technologies, currently working at HSBC since 2020. With a background in technical support and system administration, he has experience in managing Microsoft 365 environments and enhancing user experience for mobile device management.
Work at HSBC
Currently, Sjewa B. holds the position of Mobile Engineer and Agile Lead at HSBC, where he has been employed since 2020. In this role, he focuses on developing mobile solutions and leading agile methodologies to enhance project delivery and user engagement. His responsibilities include providing technical solutions and improving user experiences, particularly in mobile environments.
Previous Experience in Technical Support
Sjewa B. has extensive experience in technical support roles. He worked at Atos as a Technical Helpdesk from 2014 to 2017, where he provided support in the Kraków Area, Poland. Following this, he served as a Desktop Support Analyst at Brown Brothers Harriman for 8 months in 2017-2018. He also held the position of Service Delivery Executive at Exactive from 2019 to 2020 and worked as a PC/LAN Administrator at Ansell from 2018 to 2019.
Expertise in Unified Communications
Sjewa B. possesses skills in Unified Communications technologies, particularly with Skype for Business and Microsoft Teams. His expertise extends to managing and supporting Microsoft 365 environments, including Active Directory and Azure Active Directory. He is also knowledgeable in providing technical solutions for Intune MDM, specifically for iOS and Android Enterprise users.
Technical Skills and Specializations
Sjewa B. has a strong background in third-line technical support, with significant experience in Windows Servers and Windows 10. His technical skills are complemented by his ability to enhance user experiences through effective solutions and support strategies. His work in mobile engineering and agile leadership further showcases his capability in managing complex technical environments.